Table of Contents
Answer is yes, there are multiple avenues to pursue in this situation. Unfortunately congress has not helped and made it easier for people and left it to lenders to decide who gets a late and who doesn’t during this outbreak.
Although first lets discuss what qualifies as a late payment incurred during the pandemic.
This would strictly be late payments that we due in late February or March that you didn’t make.
It would not cover any payments you missed before late February or March 2020.
If you have such older late payments, then they’re not pandemic related late payments, and there’s a different process involved to remove older late payments.
Before we move on to how to remove the late payment, it is vital to access your financial position, in order for us to find your best path forward. So let’s answer this question first.
Removing a recent late payment if you're able to make all the past due payments ?
In the event you’re currently able to make all payments and are financially stable , but just had a missed payment or two, then here’s what you need to do :
Scenario C) If Collection company says the will not delete:
Call the lender, request that they remove the late payment from your credit report, as it was incurred due to the coronavirus outbreak and you’re able to make the past due payment today. Do stress if your state or city had a ‘shelter in place,’ at the time the missed payment or you if you were quarantining yourself due to Covid-19 symptoms. If there is proof of foreign travel which had you stranded or proof of loss of income, or health complications, do offer to provide that.
Be sure that the phone representative is clear about you wanting the “late payment removed,’ which should not be confused with ‘getting the late payment fee reversed’ (although you can ask for the late payment fee forgiven as well ) . Now you can also suggest they back date a payment deferment for you, so that there was no payment due the prior month.
If they don’t agree to remove the late payment or give you a back dated deferment to remove the late payment then make your payment to keep more lates from coming on and move to the next step
STEP 2: Engage the creditor’s ‘executive resolutions dept’ or ‘office of the CEO’
Most lenders have such a high level customer resolutions department, which goes by different names, depending on the lender. Capital One has an executive resolutions department and so does Chase, Bank of America, Amex and virtually every major lender.
Just do a google search to either find the phone # to this department or google for the email address.
If all else fails, simply find out the headquarters address of the lender and send an overnight letter with signature required addressed to the CEO. Include your phone # and email, and chances are very high that you’ll get a response back.
STEP 3: File a CFPB complaint against the creditor
I’ve found this to be a highly effective strategy over the years. Consumer Financial Protection Bureau (CFPB) is the government agency whose purpose is to protect consumer rights in the financial sector. Their website , has an online complaint portal, where you can simply have to do two things, state what happened and what resolution you seek. Once you file this complaint, the CFPB forwards the complaint to the creditor, who’ll be required to respond back in about 15 days with a resolution.
STEP 4: Hiring Help: how to pick the right credit repair company
Unfortunately, despite running a credit repair company myself, I have to say that the credit repair industry is riddled with unscrupulous business, in-fact even the most successful credit repair companies, Lexington Law and Creditrepair.com were sued by the government consumer protection agency for charging illegal upfront fees and using deceptive marketing tactics.
So how do you pick the right company? There are 3 things to look into.
First is check their yelp page for reviews and read through them. Most other review sites, like google reviews, make it easy for anyone to leave a review, whereas yelp is very intelligent in filtering fake reviews. Back in the day the BBB used to be a credible source, but unfortunately, they’ve been known to list businesses in a better light which pay them.
Second, make sure they don’t charge any upfront fees and charge you only if and after your credit is repair. Yes, that means no monthly fees or any fees until you see results produce.
Lastly, in your state if there are licensing and registration requirements for credit repair companies, and make sure the company you’re dealing with is properly licensed in your state. For example, in California, credit repair companies are required to be registered with the California Attorney General’s Office and post a bond for $100,000 with the secretary of state.
If you find a company that satisfied these 3 requirements, then you should be good to go!
What to do if you’re not able to make your future upcoming credit payments?
In this case ,you not only want to get the late payment removed, but also want to get future payments deferred. This is possible! You’d need to call your lender to get a deferment.
Just make sure to ask the phone represented one very important question: ‘ Is my credit going to be harmed if I get into a deferment? ‘ The major banks are offering deferments for 30-90 days, without your score being impacted. However, if you’re dealing with a lesser known institution, you want to find out their specific policy on deferments and credit reporting